Cancellation & No-Show Policy
I understand life happens; I also have family, and I am not paid when a spot goes unused—plus someone else may really need it. Please respect these boundaries. SMS/email reminders are a courtesy; keeping/confirming your booking is your responsibility.
If you need to change plans, please follow this policy:
The Rule (Simple)
Cancel or reschedule ≥ 24 hours before your appointment, or
Send text message at least 6 hours prior so I have a chance to refill the spot.
Otherwise, it’s a no-show.
Fees
No-show or <6 hours’ notice: Charged 100% of the booked service (or forfeit deposit/session).
Packages/gift vouchers/promos: A missed/late appointment is deducted as a session or charged as above.
How to Notify
In case of emergency, text message (at least 6 hours before your appointment): 0494142271
Call/Email to cancel (for 24+ hrs): 0494142271 or info@selfclinic.net
Late Arrivals
10+ minutes late may shorten your treatment to avoid delaying others. Full fee applies.
If we can’t proceed, it’s treated as a no-show.
Discounted & Special-Offer Treatment Policy
Our discounted packages and special-offer treatments are valid for 12 months from the date of purchase. These offers are designed to help clients plan and commit to their skincare journey in advance.
Important Notes:
Please purchase with caution and plan ahead, as these packages are intended to support a long-term treatment plan.
Consumable product prices and clinic expenses can change over time. For this reason, I cannot guarantee the same treatment price indefinitely once costs have increased.
Using a package at a later date may be subject to updated pricing if there has been a significant change in costs.
This policy ensures that we can continue providing high-quality treatments and premium products while maintaining fairness and transparency for all clients.